All Policies

SHIPPING POLICIES & RATES

Ordering Policies

Please take a moment to read the important information below before placing your order for international delivery.

For further inquiries, please contact us at service@020608tearsofbleu.com

Shipping

PLEASE NOTE: To guarantee timely Customs clearance, 020608 Tears of Bleu will not ship orders greater than 30 total items per order. If you place an order greater than 30 items a customer service representative will contact you via email.

The chart below shows pricing and expected transit times for delivery to your destination. When your order ships we’ll send a confirmation email with your shipment tracking number from your chosen carrier. Please note that the transit times listed below are estimates, and many factors could increase or decrease the time it takes your order to arrive at your door.

SHIPPING RATES

*The purchaser carries all Duties and VAT for all International shipping*

Tax and Duty Charges

Customs and Tariff Bureau require that all applicable duties and taxes must be paid for shipments entering destination country. By placing an order with 020608 Tears of Bleu, you agree to pay the duties and taxes charged at the time of delivery.

▪    Customs duty – Typically 12-20% of product price (based on product characteristics)

▪    Import VAT – Currently 16% of the total order cost (including shipping cost)

▪    Advancement Fees – FedEx fee for processing of duties/fees (currently $8.00 USD)

▪    Due to our broad selection of clothing, footwear, and accessories, it is difficult to estimate an exact figure for duty costs. Remember that all prices on the site are in U.S. dollars.

▪    For further assistance in understanding and estimating taxes and duties, contact your customs and Tariff Bureau.

Payment Options

We accept Visa, MasterCard, American Express, Discover cards and Pay pal. Debit cards are also accepted as long as they have a Visa or MasterCard logo. 

PRIVACY POLICY

Effective Date: July, 2011

Credo Meus Quietis.co. Ltd Japan operates this Web site, ("we" or "us") recognize that you care how information about you is used and shared. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Web site.

Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Web site and, where applicable, through our CUSTOMER SERVICE DEPARTMENT in connection with this Web site, and do not necessarily reflect our practices with respect to information gathered through other Web sites that we operate or through other off-line means.

If you have any questions regarding this Privacy Policy, you should contact our CUSTOMER SERVICE DEPARTMENT.

What Information About Me Is Collected and Stored?

We collect and store information that you enter into this Web site or that you provide to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Web site.

We collect and store certain other information automatically whenever you interact with this Web site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience.

Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies do not contain personally identifiable information. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web site without checking out. Cookies are not used on this Web site to store your account information; this information is stored securely on this Web site's server. When you log in at this Web site with your username and password, we will assign you a secure session id. The server then passes your information to you through this secure session id. Also, we will use cookies to monitor and maintain information about your use of this Web site. Cookies are also used to track the identity of the Web site you visited immediately prior to visiting this Web site; otherwise, we do not track information about your use of other Web sites. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Web site.

We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.

Is Information Collected From Children? 

This Web Site is a general audience website and is not directed for use by children. We do not intend to collect Personal Information from anyone who is under the age of 13. If you are under the age of 13, you should not provide any Personal Information to us and you should use this Web Site only with the involvement of a parent or guardian. 

With Whom Do You Share Your Information?

We do not share with others, or sell or rent to others, any personal information that you provide to us through this Web site or through our Customer Service Department, except with your consent or as described in this Privacy Policy.

We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.

We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of 020608 Tears of Bleu, or any of our respective affiliates, business partners, customers or others.

As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets.

Accordingly, in the unlikely event that 020608 Tears of Bleu, or substantially all of our respective assets, are acquired by a third party, such information may be one of the transferred assets (unless the information was collected under a previous Privacy Policy that did not permit such disclosure). Under such circumstances, 020608 Tears of Bleu, as the case may be, would to the extent possible require the acquiring party to follow the practices described in this Privacy Policy.

What Steps Are Taken To Keep My Information Secure?

We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Web site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our CUSTOMER SERVICE DEPARTMENT.

How Can I Access, Correct and Update My Personal Information?

You can access, correct and update certain personal information that you have provided to us by clicking on "Update Account" within the "MY ACCOUNT" area of this Web site.

Can I Indicate Whether or Not I Want To Receive Promotional Communications?

You will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you. Additionally you may e-mail us at our CUSTOMER SERVICE DEPARTMENT. Or email us at: (service@020608tearsofbleu.com)

Please note that any request to be removed from such mailing lists may take up to one (1) week to become effective. Even if you are removed from any such list, if you order online, we will send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order.

What Happens When I Link To or From Another Web Site?

This Web site may contain links to Web sites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web sites. We encourage you to be aware of when you leave this Web site and to read the privacy policies of each and every Web site that you visit.

If you have accessed this Web site through a link from certain of our advertising or marketing partners, this Web site may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy.

What About Online Surveys?

We may from time to time conduct on-line surveys. When you complete an online survey, we may ask for certain information including your age, zip code, shopping habits, email and/or mailing address. This information will be treated in accordance with this Privacy Policy.

How Will I Be Informed About Changes Regarding This Privacy Policy?

If we make any material changes to this Privacy Policy, we will post a notice on this Web site notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Web site periodically to see if any recent changes to this Privacy Policy have occurred.

RETURN POLICY

What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 14 days after purchase for an exchange or refund. Merchandise received after 60 days will only be accepted at our discretion.

Please note: All products must be returned in their original condition, with tags still attached. No refunds on shipping fees / we are only responsible if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The value is determined by the last retail price of the item.

Please note: a highly skilled finisher processes every garment, every garment is hand finished to the highest standard – no two wash finishes are 100% alike - (020608tearsofbleu.com/about/)

Please note: We do not accept returns on products that were not purchased via this website. Items purchased online cannot be returned for refund or exchanges to any of the 020608 Tears of Bleu retail stockiest.

Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. 

Returns & Exchanges will only be accepted with a completed return form please contact Customers service for a return form (service@020608tearsofbleu.com)and include it in your return box.

If you are returning a gift you received, which was purchased on this website, please contact our Customers Services: (service@020608tearsofbleu.com).We apologize for any inconvenience this may cause.

* Important Note: We reserve the final approval on all Returns and Exchanges.

Where do I ship my return or exchange?

Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange please Read "Return or Exchange Items" below:

How should I ship my return or exchange?

Pack and seal your box securely, in the original package if possible. To be properly processed, your return/exchange must include a completed return form. Please contact Customers service for a return form (service@020608tearsofbleu.com).

You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.